Returns and Refunds

If you are not entirely satisfied with your purchase, we will gladly refund or exchange merchandise within fifteen (15) days of the delivery date.

Before you return your order, please make sure that:

You are still within the 15 days after delivery date
Product isn't used or damaged

Please contact us before you send back the product:

By email: customkeychainca@atryos.helpscoutapp.com

Return product to:

ATRYOS DMCC Ltd. 39/41 City Mill Lane, Gibraltar GX11 1AA GIBRALTAR

Refunds

Once we have received your return, you will be notified via email. The refund will be issued back to the original form of payment. Please allow 15 days for the refund to be processed.

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and the risk of loss or damage to the product during shipping, both to and from Engravedkeyrings.co.uk.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be returned.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: customkeychainca@atryos.helpscoutapp.com